'We are livid and still trying to get all the details': Google Cloud accused of suspending major customer without any warning, leading to major outage

Date:
Sun, 07 Jun 2026 16:05:00 +0000

Description:
Railway takes ownership of outage, but says a temporary loss of service was caused by Google Cloud incorrectly placing our account in a suspended status.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Google Cloud suspended Railways account following suspicious activity The hours-long outage affected all Railway workloads across all clouds Railway is taking ownership of the oversight due to a technical dependency Platform-as-a-Service (PaaS) company Railway has accused Google Cloud of abruptly suspending its account without prior warning, leading to an hours-long outage.

The company, which counts over three million users who host around 10 million services, APIs and databases, identified an issue at around 10:20pm UTC on
May 19 2026, which was only fully rectified around eight hours later at 6:14am. While the company determined the cause and sought to reinstate services, customers were subject to errors like no healthy upstream, unconditional drop overload, login failures and an inability to access the dashboard. Latest Videos From Watch full video here: Technical dependency ultimately caused Railways outage Because the network control plane API was affected (which is hosted on Google Cloud), all of Railway workloads across all clouds were affected, returning 503 and 404 errors. Existing workloads stayed up and running for around 15 minutes before caches started to expire.

The Register reports Railway spends an eight-figure sum every year with Google Cloud (potentially upwards of $1m every month), even after having
moved parts of its infrastructure into colocation services following 2024 and 2025 issues. You may like Google pushes free G Suite Legacy users to upgrade to business plans Why one outage can still take down half the internet AI agent deletes software company's database and backups in nine seconds

Railway claims it took Google Cloud nearly an hour to engage after the incident happened. We are livid and still trying to get all the details, Solutions Engineer Angelo Saraceno said. Its worth noting that the account
got unsuspended by 10:29pm, just nine minutes after issues began.

The company has since published a detailed blog post uncovering everything it knows about the incident, patched together with information from Google
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The report confirms that the outage was part of a broader, automated sweep by Google that impacted other Google Cloud Platform accounts without prior warning. TechRadar Pro has learned that Google Cloud identified a surge in abusive activity, particularly cryptocurrency mining, across a large number
of accounts, and that it had previously warned affected users of suspicious activity and potential lock-outs accordingly. Exclusive dependency is a bad idea Railway has taken full ownership of its oversight and has announced immediate changes, including removing the network plane APIs sole dependency on GCP.

If any of the interconnects go out, there is always a path between the
clouds, Support Engineer Chandrika Khanduri and Agent Experience GM Cody De Arkland explained.

We have invested in resiliency as a result of prior incidents which have assisted us in dealing with the impact, the company added, hinting at
previous issues. Though it promises to have learned from previous mistakes,
it was ultimately Railways responsibility to eliminate its GCP-only dependency, which could have prevented widespread impact this time around.

Your customers don't care whether the failure was Google or Railway; they see your product. Your uptime is our responsibility, and we'll keep delivering on it, the company concluded. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/we-are-livid-and-still-trying-to-get-all-the-det ails-google-cloud-accused-of-suspending-major-customer-without-any-warning-lea ding-to-major-outage


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