OpenAI's latest service wants to get your company build and get better integrated with AI agents

Date:
Thu, 23 Jul 2026 10:10:00 +0000

Description:
Once a company's deployed AI agents across the likes of customer service, OpenAI Presence steps in to keep it updated and current.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter OpenAI Presence is a new tool
to monitor and update AI agent behavior It works across voice and chat agents from launch, including OpenAI's phone support Presence is led by forward-deployed engineers who already know an organization inside-out OpenAI has launched a new, dedicated platform for building, deploying and iterating AI agents for business workflows, which it's calling OpenAI Presence.

From launch, the tool focuses on voice and chat agents that can answer questions, resolve problems, access company systems, perform approved actions and liaise with humans. The addition comes in response to what the company sees as the challenge of keeping agents reliable after deployment. Latest Videos From Watch full video here: Presence keeps your agents current and relevant For example, OpenAI explained how agent behavior may need to change as company policies, products, systems and customers evolve.

With agents only granted access to the knowledge and systems needed for a particular task, the ChatGPT maker wants to keep decisions like what the
agent is authorized to do, which actions require human approval, which policies must be followed and when the interaction must be escalated to company admins. You may like OpenAIs enterprise push shows no sign of slowing down OpenAI snaps up Tomoro to launch the OpenAI Deployment Company OpenAI unveils ChatGPT Work, an AI tool capable of handling workloads across
finance, data analytics, engineering, and more

"Every deployment generated insights that continuously inform OpenAI research and product development, creating compounding benefits for customers," the company noted, adding that Presence comes from years of first-hand experience dealing with customers.

Presence also includes a Codex-powered improvement process designed to help agents continue evolving once they've been launched, with the agentic coding assistant capable of investigating behavior and proposing changes. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting
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OpenAI also used its announcement to plug its forward-deployed engineer (FDE) program, which inserts OpenAI experts within customer organizations to build AI tools and processes tailored to their exact needs.

The new tool already powers the company's English phone support service (1-888-GPT-0090), handling open-ended requests, accessing account information and taking actions across billing and refunds.

Presence deployments are also FDE-led, and certain eligible enterprise customers can get access to the scheme through a limited general availability program. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/openais-latest-service-wants-to-get-your-company -build-and-get-better-integrated-with-ai-agents


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