'We have a kill switch that stops AI agents that go rogue': ServiceNow CEO Bill McDermott says his company can help firms go "from AI chaos to AI discipline"

Date:
Thu, 23 Jul 2026 12:30:35 +0000

Description:
ServiceNow CEO Bill McDermott says conquering the AI chaos can be easier than you think.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter ServiceNow CEO Bill McDermott calls for move from "AI chaos to AI discipline" Comments come after OpenAI model infiltrated Hugging Face McDermott says ServiceNow tools come with a "kill switch" to prevent such incidents ServiceNow CEO Bill McDermott has
laid out why his company's AI offerings have an advantage over the competition, partly because of built-in controls which can cut off access
when needed.

Speaking to CNBC , McDermott said ServiceNow's tools are helping businesses move from AI chaos to AI discipline. We have a kill switch that stops AI agents that go rogue, so those things dont need to happen, and they wouldnt happen when companies run ServiceNow, McDermott said Latest Videos From Watch full video here: Not going rogue McDermott's comments come shortly after the much-publicized incident which saw an OpenAI model breach online repository Hugging Face.

The incident was part of an experiment from OpenAI as part of its testing of GPT5.6 Sol and an even more capable pre-release model to see how well they would perform on the ExploitGym benchmark. You may like Microsoft CEO Satya Nadella warns AI dominance could 'hollow out entire industries' Many firms
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Hugging Face co-founder Thomas Wolf has called the event "a wake-up call", telling the BBC it, "will be one of the most common types of cyber attacks we see", adding that most firms are not aware that the "game has changed".

Many large software firms have experienced some disquiet over their
increasing use of AI, however McDermott dismissed concerns this growing AI competition could affect ServiceNow retaining customers. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get
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If you look at the terms of our contracts, theyve actually gotten longer, McDermott said, noting that greater AI adoption should actually increase demand for tools such as those provided by ServiceNow.

Theres going to be more AI. Theres going to be more incidents, and all these things drive more and more volume to ServiceNow, he said.

The news came as ServiceNow reported its latest earnings, with subscription revenues of $3,877 million in Q2 2026, representing 24.5% year-over-year growth and 23% in constant currency Follow TechRadar on Google News and add
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