Samsung's AI fridges shut down and stop chilling food after a bad update

Date:
Wed, 23 Sep 2026 13:21:22 +0000

Description:
A substantial number of Samsung fridge owners have been left without any way to chill their food.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Samsung AI fridges are failing in South Korea ahead of a national holiday It doesn't just shut down the
smart display, it stops them from keeping things cold A broken SmartThings update appears to be to blame, and engineers will visit affected customers to apply the necessary fix There is a case to be made against stuffing AI and smart tech into every single gadget: case in point, units from Samsung 's smart fridge series, which have started shutting down and leaving food uncooled in South Korea after a bad software update was pushed out.

As Notebookcheck reports, this has left users very angry and right before
the Chuseok national holiday too. A host of fridge owners are saying that after an update in SmartThings, their appliances almost immediately stopped working. No interior light, no touch pad functionality, and no refrigeration. It looks as though the Bespoke AI 4-Door Refrigerator model is the one most affected by the serious glitch, and according to ZDNET Korea , an internal testing software version was rolled out by mistake. Samsung has acknowledged the error, paused the update, and is promising to send out engineers over the holiday break. Latest Videos From TechRadar Watch full video here:

However, users are reporting they're only able to book engineers for after Chuseok ends, on Saturday, September 26. "Now it looks like I'll have to
throw away all the holiday food I bought ahead of the break," said one disgruntled user (via Google Translate), as per SBS News in South Korea. Turn it off and on again There are benefits to smart fridges like spotting out-of-date food as long as an update doesn't cause the food to go off sooner than planned (Image credit: Samsung) Samsung isn't sharing details of how
many people have been affected by this, but considering the volume of complaints, it seems to be a significant number. As yet, there's been no mention of any compensation for the fridge contents that will be spoiled and there doesn't seem to be a fix other than to wait for an engineer. You may like Samsung and LG will remove 'botnet' apps from their smart TV app stores, but how did it get so bad? Exclusive: Why Samsung has gone all-in on AI health, according to its executives Samsung thinks Claude Code can help it boost chip design but admits the AI still makes some worryingly big mistakes

The unfortunate fridge owners who've been hit by the bug have been resorting to dry ice and ice boxes to try and keep their food and drink cool, but all efforts to roll back the update have proved unsuccessful. Turning the fridges off and on again doesn't work, and nor does removing and reinstating them on the SmartThings platform.

It does seem as though the update was halted before it reached any Samsung fridge customers outside of South Korea, which is good news but not much consolation for those who are affected. Losing a few smart functions is one thing, but to have the units completely shut down is well, it's enough to
make you rethink the idea of a smart major appliance. Get daily insight, inspiration and deals in your inbox Sign up for breaking news, reviews, opinion, top tech deals, and more. Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds. Today's best smart light deals Philips Hue Essential Smart
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Link to news story: https://www.techradar.com/home/smart-home/the-problem-with-smart-appliances-so me-of-samsungs-ai-fridges-have-shut-down-and-lost-their-cool-after-a-bad-updat e-was-accidentally-pushed-to-them


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