'The real prize isnt just doing more work; its redesigning work': New report claims AI is being used more in the office, but it's creating more work for many

Date:
Thu, 01 Oct 2026 10:04:02 +0000

Description:
Workers say AI is making their jobs more complex, but PwC argues we need to fundamentally redesign work for this new era.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter AI usage is far from even when it comes to managers vs. regular workers Workers are facing more work or increased complexity due to AI Redesigning work is more important than upping quality or quantity New PwC research has claimed 19% of UK workers now use AI every day at work, up from 15% last year, but despite some progression, there are still clearly some biases when it comes to who uses AI and how they use it.

For example, while 85% of senior execs and 73% of managers have used AI, only 35% of non-managers have used it. But even if more knowledge workers were to use artificial intelligence as part of their daily routines, PwC argues that AI isn't actually making work any easier. Latest Videos From TechRadar Watch full video here: AI adoption isn't equal, but nor are its impacts Even though employees claim AI has helped improve the quality of their work (70%), use more of their skills (63%) and bring value to the workplace (58%), the report actually argues that nearly half (44%) of workers have seen their workloads increase following the use of AI, with a similar number (45%) worried their job's complexity has also increased.

With this growing complexity in mind, PwC UK Chief Innovation and Technology Officer Claire Reid explained that employers and employees need to "rethink how work gets done" instead of just increase quality or quantity. You may
like A huge amount of employees are being encouraged to use AI at work - but most still dont know why Are your bosses holding back AI knowledge from you? New study suggests top-heavy balance in many firms is hurting workers New study finds bosses are far more comfortable sharing work documents with AI than their employees despite the security risks

"The real prize isnt just doing more work; its redesigning work so that
people and AI together can deliver better outcomes," Reid summarized.

Still, the discrepancy in use among different levels of seniority is hard to ignore, and PwC could have the answer. Many fear negative consequences if
they experiment with AI, are confused about their employer's policy or simply need more training. A clearer strategy and greater communication could be enough to change this and enable more workers (and therefore employees) to benefit from AI's more positive impacts. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me
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"Organisations need to rethink work around the right problems, give people
the skills and confidence to use AI well, and put the right safeguards around it," Reid added. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/the-real-prize-isnt-just-doing-more-work-its-red esigning-work-new-report-claims-ai-is-being-used-more-in-the-office-but-its-cr eating-more-work-for-many


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